FAQs
📦 Shipping & Orders
Is shipping really 100% free?
Yes! We believe unexpected shipping fees are a total vibe-killer. RIONA® offers 100% free trackable shipping worldwide on all orders, with absolutely no minimum spend required.
How long will it take for my order to arrive?
We process all orders within 1–3 business days. Once shipped, standard delivery typically takes 7–12 business days depending on your location. You will receive a tracking link via email the moment your package leaves our warehouse.
⚙️ Smart Home & Tech Products
Do I need a hub or gateway for the smart thermostat or curtain motor?
Nope! Both our Smart Knob Thermostat and Smart DIY Curtain Motor feature built-in WiFi modules. They connect directly to your home's 2.4GHz WiFi network via the Tuya/Smart Life app. No expensive extra hubs or gateways required.
Are the smart products compatible with Alexa and Google Home?
Absolutely. All RIONA® smart home devices seamlessly integrate with both Amazon Alexa and Google Assistant for full hands-free voice control.
Is the Quantum Analyzer safe to use, and does it require medical training?
Yes, it is 100% safe, completely non-invasive, and completely painless! It uses low-frequency magnetic resonance to scan bio-markers. The companion software generates easy-to-read, automated reports, making it an excellent assistant for health coaches, spa owners, and wellness enthusiasts without needing a medical degree.
🌻 Decor & Outdoor Care
Are the Sunflower Solar Lights durable enough for heavy rain or winter?
Yes, they are built to last. Our simulation sunflower lights carry an IP65 waterproof certification, meaning they are fully sealed against heavy rain, snow, and intense heat. Just plant them in a sunny spot and let them work their magic year-round.
How do I clean and maintain the 3D Koi Fish Rug?
We made it as stress-free as possible. The rug is crafted from premium, stain-resistant fibers. For regular maintenance, a quick vacuum works perfectly. For deeper cleans, it is 100% machine-washable on a cold, gentle cycle. Air drying is recommended to keep the 3D effect looking crisp and vibrant!
🛡️ Returns & Support
What is your return policy?
We want you to love your space. If you aren’t 100% satisfied with your purchase, we offer a hassle-free 30-day return policy from the date you receive your item.